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Birchbox Reviews

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Overall Rating

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4 Reviews
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About Birchbox

Birchbox is an online monthly subscription service that delivers a box of four to five selected samples of beauty-related products to its subscribers. The products include skincare items, perfumes, organic-based products, and various other cosmetics. They offer a customized box of premium beauty products for as low as $17 a month. Every month, subscribers can try 4-6 products of their choice plus a surprise to help them find the best in beauty and wellness. Birchbox believes in easy-to-use products that work and make you look and feel great. Their subscription service makes it easy to find those products. They offer different plans including a Rebillable Monthly Membership for $20.00 per month, a Rebillable 3-Month Membership for $19.00 per box, and a Rebillable 12-Month Membership for $17.00 per box. Each plan allows subscribers to customize the items in their box. Birchbox's product range includes makeup, skincare, haircare, and fragrance options from coveted prestige brands. Established names like Benefit Cosmetics plus up and coming clean beauty and indie brands are part of their brand mix.

Birchbox Pros & Cons

Pros:

  • Product Variety: Birchbox offers a diverse selection of beauty products, including samples from well-known and emerging brands.
  • Personalization: The service allows for customization of the box, either by choosing items yourself or letting Birchbox curate them based on your Beauty Profile.
  • Discovery: It provides an excellent way to discover new products and brands, potentially leading to new favorites.
  • Loyalty Program: Subscribers can earn points for purchases and referrals, which can be redeemed for discounts on full-sized products.
  • Convenience: The service delivers products directly to your doorstep, saving time and effort.

Cons:

  • Customer Service Issues: Many users have reported difficulties in contacting customer service and resolving issues, such as canceling subscriptions or addressing problems with orders.
  • Reliability Concerns: There have been complaints about late deliveries, missing or damaged products, and inconsistent shipping tracking.
  • Price Increase: Some users have expressed dissatisfaction with price increases without corresponding increases in product size or quality.
  • Mixed Product Quality: While some users enjoy the products, others have reported receiving low-quality or useless items, including broken or ruined samples.
  • Subscription Issues: There have been reports of subscriptions being reactivated without permission and customers being charged despite attempts to cancel.

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Birchbox Customer Reviews (4)

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Donna Chan
Donna Chan
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Feb 14, 2023
Margaret Schrom
Margaret Schrom
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Feb 14, 2023
Khazbika Korgay
Khazbika Korgay
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Feb 11, 2023
Carola Toscano
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Feb 9, 2023

Birchbox Customer’s Q&A

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Birchbox Features and Benefits

Key Features and Benefits of Birchbox:

  1. Personalized Subscription Boxes:

    • Customization: Subscribers can choose products or box designs every month.
    • Curated Experience: Boxes are tailored to individual preferences, ensuring a unique and relevant selection of beauty and grooming products.
  2. Rewards and Loyalty Program:

    • 10% Off Sampled Products: Discount on full-size products sampled in the current and last months' boxes.
    • VIP Benefits: 15% off everything in The Birchbox Shop, early access to Limited Edition boxes, and more for VIP subscribers.
    • Loyalty Points: Opportunities to earn and redeem loyalty points, enhancing customer engagement and retention.
  3. Convenience and Flexibility:

    • Monthly Delivery: Boxes are delivered monthly, making it easy for customers to try new products without the financial commitment of full-sized purchases.
    • Flexibility in Plans: Subscribers can choose from three different plans and change, upgrade, or downgrade plans as needed.
  4. Customer Support and Engagement:

    • Customer Feedback Surveys: Regular surveys to understand customer preferences and improve the service.
    • Service Recovery: A robust service recovery system to address negative interactions and improve customer satisfaction.
  5. Exclusive Offers and Discounts:

    • Birthday Offers: Special offers via email on birthdays.
    • Exclusive Member Discounts: Discounts and special content from partner brands, accessible via a QR code on the box menu.
  6. Community Engagement:

    • Social Media Engagement: Active engagement on social media platforms to build a community around the brand.
    • Community Forums and User Reviews: Platforms for customers to share experiences and connect with others.

These features and benefits collectively contribute to a personalized, convenient, and engaging experience for Birchbox subscribers.

Birchbox Pricing

Birchbox.com offers a tiered pricing system for its subscription service. The prices vary based on the subscription duration and membership status:

  • New Subscribers:

    • $13/month for a yearly subscription
    • $14/month for a six-month subscription
    • $15/month for a monthly subscription
  • Current Subscribers:

    • $12/month for a yearly subscription
    • $12.50/month for a six-month subscription
    • $13/month for a monthly subscription
  • Ace VIP Members:

    • $10/month (for those who spend at least $300 annually on the site)

About birchbox.com Payment Method?

Birchbox.com currently accepts all major credit cards with a US based billing address, which includes Visa, AMEX, MasterCard, and Discover. They do not accept PayPal at this time. When you use these payment methods in connection with any transaction, you represent and warrant that you have the legal right to use them. For Birchbox subscriptions subject to automatic renewal, once you have expressly agreed for your credit card to be charged on a recurring basis and agreed to the amount of the recurring charges, Birchbox may submit periodic charges (e.g., monthly) to your chosen payment method without further authorization from you.

Birchbox FAQs

FAQ

Birchbox Alternatives

Here are some top alternatives to Birchbox.com:

  1. Petit Vour: A vegan alternative that offers customized beauty products.
  2. Beauty Fix (by Dermstore): Focused on skincare products.
  3. Tribe Beauty: Offers products from independent brands.
  4. Macy’s Beauty Box: An affordable alternative.
  5. Hairbox: Focused on haircare products.
  6. Laurel And Reed: Offers all-natural products and is also good for gifting.
  7. Walmart Beauty Box: A cheap alternative.
  8. Everlane
  9. Sugar Cosmetics
  10. Julep

These alternatives offer a variety of beauty and self-care products, each with their unique offerings and customer service. Enjoy exploring these options!

FAQ

How To Open A Birchbox Account?

To open an account on Birchbox.com, follow these steps:

  1. Visit the Birchbox website.
  2. Look for the "Log in" button, usually located at the top right corner of the homepage.
  3. Below the log in button, there should be a "Forgot Password?" link. If you're having trouble logging in, click this link to reset your password.
  4. If you're still having issues, you can email info@birchbox.com for further assistance.

Once you've successfully logged in, you can update your shipping address, change your password, and customize your box under the "My Account" section. Birchbox also offers a subscription service that makes it easy to find products that work for you. Enjoy shopping!

FAQ

What is Birchbox's renewal policy?

Once you agree to the recurring charges, Birchbox will charge your chosen payment method periodically until you provide prior notice to terminate or change your payment method.
FAQ

How can I cancel the Month-to-Month Rebillable Subscription?

You can cancel your subscription at any time by logging into your account and following the cancellation procedures.
FAQ

What is Birchbox's renewal policy for Prepaid Subscriptions?

At the end of each Prepaid Subscription term, your subscription will be automatically extended for another term and your payment method will be charged the applicable renewal fee until you cancel.
FAQ

How can I cancel Prepaid Subscription renewals?

You can cancel the renewal of your Prepaid Subscription at any time after being billed by logging into your account and following the cancellation procedures.
FAQ

Does Birchbox charge sales tax?

Yes, Birchbox charges sales tax only in states where the goods sold over the internet are taxable, based on the shipping address and sales tax rate in effect at the time of purchase.
FAQ

About birchbox.com Prices and Cost?

Birchbox offers a variety of subscription options with different prices. The Rebillable Monthly Membership costs $20.00 per month and you receive 4-6 items every month. The Rebillable 3-Month Membership is prepaid and costs $19.00 per box, saving you 5% each billing period. The Rebillable 12-Month Membership is also prepaid and costs $17.00 per box, saving you 15% each billing period. All these memberships include trial, deluxe-sample, and full-size options, and you can customize the items in your box. The 3-month membership renews at $57.00 every 3 months and the 12-month membership renews at $204.00 per year. Please note that these prices are subject to change.

FAQ

What are the items in a Birchbox?

A Birchbox is a monthly subscription service that sends its subscribers a box of four to five selected samples of makeup or other beauty-related products. The products include skincare items, perfumes, organic-based products, and various other cosmetics. Every month, you can try 4-6 products of your choice plus a surprise to help you find the best in beauty and wellness. The selection includes skincare, haircare, makeup, and beauty tools from mid and high-end brands. Some of the brands you might get in a Birchbox include Sunday Riley, It Cosmetics, Wander Beauty, Stila, Dr. Jart +, Pai, Amika, Living Proof, Marcelle, and many others. You have the power to choose exactly what you want from samples, travel-size, and full-size options. The service allows you to choose the specific categories of items that come in your box. The options are bath and body, fragrance, haircare, makeup, and skincare.

FAQ

About birchbox.com Popular Products and Services?

Birchbox is a popular beauty subscription service that offers a variety of plans. The Rebillable Monthly Membership costs $20.00 per month and includes 4-6 items every month with trial, deluxe-sample, and full-size options. The Rebillable 3-Month Membership is prepaid and costs $19.00 per box, saving 5% each billing period. The Rebillable 12-Month Membership is also prepaid and costs $17.00 per box, saving 15% each billing period.

In terms of products, Birchbox offers a range of best sellers including the Beauty Protector Protect & Detangle, Korres Greek Yoghurt Foaming Cream Cleanser, Onekind Dream Cream Night Cream, ARROW Radiant Skin Moisturizer, and DHC Deep Cleansing Oil among others.

Birchbox also carries products from various brands such as Sunday Riley, It Cosmetics, Wander Beauty, Stila, Dr. Jart +, Pai, Amika, Living Proof, Marcelle, and many others. They also often include products from ARROW, which is Birchbox’s own brand of clean beauty multitaskers.

Birchbox's loyalty program offers discounts on full-sized items in the Birchbox store, as well as extra amounts off when you review a product online. Birchbox has been around since 2010 and has become one of the most popular beauty subscription services out there. For a monthly fee, subscribers receive a box of five beauty samples, including makeup, skincare, haircare, and fragrance items.

FAQ

What is the difference between Birchbox and Ipsy?

Birchbox and Ipsy are both popular beauty subscription boxes, but they have some key differences.

Birchbox offers 5 to 6 items each month, most of which are sample-sized with the occasional deluxe size item and a full-size product as a surprise every so often. Birchbox focuses more on high-end, luxury products and allows you to choose one of your samples each month. It costs $15 per month.

On the other hand, Ipsy also varies its product sizes from month to month, with a primary focus on sample sizes. However, it's possible that 1 or 2 full-size items will show up in your monthly bag. Ipsy tends to offer more affordable options and selects all of your products for you. Ipsy costs $12 per month and includes a cute makeup bag with each box.

If you're interested in full-size items, Ipsy offers the Glam Bag Plus subscription, which costs $25 per month and includes 5 full-size items.

In summary, Birchbox is more focused on luxury brands and allows some customization, while Ipsy is more affordable and includes a makeup bag. If you love trying full-size items, you might prefer Ipsy's Glam Bag Plus subscription.

FAQ

What is Birchbox?

Birchbox is a New York City-based online monthly subscription service that sends its subscribers a box of four to five selected samples of makeup or other beauty-related products. The products include skincare items, perfumes, organic-based products, and various other cosmetics. Birchbox helps customers discover new products tailored to their unique beauty profile. Most items received are sample sizes, allowing customers to try a variety of products, but occasionally full-size items are also sent. Birchbox believes in easy-to-use products that work and make you look and feel great. Birchbox's subscription service makes it easy to find those products. They also focus on building an inclusive work environment and partner with BIPOC-founded, owned, and run beauty brands. They are committed to lifting up and celebrating women in the beauty industry and partner with women-founded, owned, and run beauty brands. Birchbox also focuses on sustainability by reducing waste and promoting recyclability and reusability.

FAQ

birchbox.com Return Policy?

Birchbox.com does not provide explicit details about their return policy on their website. However, they do mention that they have terms and conditions that govern the purchase and sale of products and subscription services through their site and app.

As for their shipping policy, Birchbox offers free shipping for all members for their beauty subscription boxes. The shipping details for other products are not explicitly mentioned on their website. Please visit their website for more detailed information. If you have any issues, you can log on to your account and follow the cancellation procedures there, or send them a message and they will do it for you. You can also schedule a call with one of their Discovery Specialists.

Please note that this information is based on the latest available data and may be subject to change. It's always a good idea to check the official website for the most up-to-date information.

FAQ

How do I contact Birchbox customer service?

You can contact Birchbox customer service through the following methods:

  • Phone: You can call Birchbox at +1 (877) 487-7272 or +1 646 461 4617.
  • Email: You can send an email to info@birchbox.com for support, legal@birchbox.com for legal inquiries, and press@birchbox.com for press communications.
  • Address: Birchbox's address is 433 West Broadway, New York, NY 10012, USA.
  • Website: You can visit their website at www.birchbox.com.
  • Working Hours: Birchbox's working hours are from 9:00 am - 6:00 pm from Monday to Friday. They are closed on Saturday and Sunday.

Please note that these details are subject to change, so it's always a good idea to check their official website for the most current information..

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